Frequently asked questions
Answers to common questions about patient communication on Remassis.
Do my patients need to download an app?
No. Remassis allows your practice to send and receive text messages with any patient directly from your computer, or from our app which you can download from the Play Store / App Store with our paid plan.
What if I don't want patients to communicate with me directly?
No problem. Patient communication on Remassis was designed with the flexibility to allow each provider to use it the way they'd like. That means you can set Remassis up to route patient texts to your office staff, or receive them directly yourself.
Can I text colleagues in my practice?
Yes. The Remassis platform is designed to enable collaboration between colleagues in a practice. Schedule a demo with us to learn more.
Can I send appointment reminder text messages to patients?
Yes, reminders and texts related to PHI can be sent securely with Remassis. These are automatically generated nudges, which saves your staff's time.
Can I text with doctors outside my practice?
Yes. In fact, you don't have to send it yourself — the platform enables it as part of automatic nudges and text messages. And the best part is patients don't need to download an app.
What is HIPAA compliant texting?
"HIPAA Compliant Texting" is a secure means of transmitting protected health information (PHI) by text message. There are a number of technical safeguards and procedural requirements that both a vendor (e.g. Remassis) and a covered entity (e.g. a medical practice) must adhere to. HIPAA compliant texting streamlines physician, care team, and clinical communication, leading to improved operational efficiency and a higher standard of patient care.
Can I use Remassis on my computer?
Yes. Remassis can be used by physicians, other healthcare providers, and their teams on any web browser, along with our iOS and Android apps. Patients can access Remassis from the mobile apps, or by responding to an encrypted message from a practice on their mobile device.
Will patients see my cell phone number?
No, patients will never see your phone number or email on the platform.
Do I need to respond to messages after hours?
No. Remassis is an AI-enabled texting platform, which means your patients can still engage with your practice even during off hours. During scheduled hours, staff can respond on the same channel.
Can I send SMS messages to patients?
Yes. Remassis allows you and your practice staff to securely text any of your patients, regardless of whether they have the Remassis app or not — from the Remassis platform on your mobile device or directly from your computer.
Can Remassis be used for physician to physician texting?
Yes. Physicians can text each other on the platform, and any physician can text any other physician available on the platform.
Still have questions?
Talk to our team — we're happy to walk through anything specific to your practice.
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